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Contact Centres and Qantas Offices

Select the country you are calling from.

Africa

City Address Phone
Johannesburg Administration office only
For all enquiries, please call our Contact Centre.
Open 24 hours a day, 7 days a week.
Regional
+27 11 5898386

Local 0800 993025

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Americas

Country Address Phone
Argentina Open hours: 9am-6pm Mon to Fri 0800 122 0337 (National toll free##)
Brasil Open hours: 9am-6pm Mon to Fri 0800 892 3346 (National toll free##)
Chile Edificio Parque Sur
Cerro El Plomo 5420
6th Floor – Office 608
Nuevas Las Condes,
Santiago, Chile
Open Hours: 9am-6pm, Mon to Fri
800-835882 (National toll free##)
+ 56 2 2 817 9500
Colombia Em - Australia#
Calle 116 No 9 - 35
Building: Los Balcones, Bogotá
Open hours: 8.30am-5.30pm Mon to Fri
1-800-752 2347 (National toll free##)
+ 57 (1) 213 2062
Canada Open hours: 24 hours, 7 days a week 1 800 227
4500
Mexico Open hours: 24 hours, 7 days a week +1 800 227
4500*
Peru MP Representaciones S.A. Av. Conquistadores 256 Of. 601
San Isidro
Open hours: 9am to 1pm and 2.30pm to 5.30pm Mon to Fri
0-800-00882 (National toll free##)
+ 551 221 4444
USA Open hours: 24 hours, 7 days a week

Customers in the US who are deaf or who have a hearing
or speech impairment can call via the National Relay
Service by dialling 711, 24 hours a day, 7 days a week.
The Communication Assistants at the National Relay
Service will assist customers by contacting Qantas
Airways on 1 800 227 4500.
1 800 227
4500

+ IDD code for your country
# Qantas representative
^ This is a local number and can only be dialled from within the country and outside the Sao Paulo metropolitan area.
* Long distance call charges may apply
~ Contact Centre operating hours are 9am-6pm Monday to Friday.
## Toll free calls cannot be made from mobile phones using these numbers.

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Asia

City Address Phone
Bali KUTA PARADISO Hotel
Jl.Kartika Plasa
Tuban - Kuta, Indonesia
Open hours: 8.30am-5pm Mon to Fri
Tel : +62 361 761299
Fax : +62 361 753306
Bangkok Tour East (Thailand)#
21st Floor, Charn Issara Tower I
942/160-163 Rama 4 Road
Silom, Bangrak
Open hours: 8.30am-5pm Mon to Fri
+66 (2) 627 1701^

Travel Centre
+66 (2) 236 2800
Beijing Unit 510, 5th Floor East Ocean Center
A24 Jianguomenwai Avenue
Chaoyang District
Open hours: 9am-5pm Mon to Fri
800 819 0089**
400 888 0089^^
Ho Chi Minh City HT&T Travel Vietnam#
Level 2, Ben Thanh TSC Bldg,
186-188 Le Thanh Ton, Dist 1
Open hours: 8am-12noon and
1.30pm-5pm Mon to Fri,
8am-12noon Sat
+848 3910 5373
Hong Kong 24/F Jardine House
1 Connaught Road
Central, Hong Kong
Open hours: 9am-5pm Mon to Fri
9am-12.45pm Sat
+852 2822 9000

Travel Centre
+852 2822 9090
Jakarta Prudential Tower
19th Floor
JLN. Jendral Sudirman Kav.79
Open hours: 8.30am-5pm Mon to Fri
+62 21 2555 6300

Toll free number
(after hours/public holidays)
001 803 61786
Kuala Lumpur
+60 3 2053 5033
Manila HT&T Travel Philippines#
10th Floor Salustiana D Ty Towers
104 Paseo de Roxas
Legaspi Village, Makati City
Open hours: 8.30am-5pm Mon to Fri
+63 2 812 0607
Mumbai 4th floor, Rear Wing
Sunteck Centre
37-40 Subhash Road
Vile Parle (East)
Mumbai 400057
India
Open hours: 9.15am - 1.30pm and
2pm - 5.30pm - Monday to Friday
+91 22 6111 1818
Seoul HT&T Travel Korea#
15th Floor,
Soonhwa Building 5-2 Soonhwa-Dong
Chung-Ku
Open hours: 9am-6pm Mon to Fri,
9am-12noon Sat
+82 2 777 6871
Shanghai Room 3202, 32F
K Wah Centre
1010 Huai Hai Middle Road
Open hours: 9am-5pm Mon to Fri
800 819 0089**

Travel Centre
+86 21 6145 0188
Singapore For all enquiries, please call our Contact Centre.
Open 24 hours a day, 7 days a week.
+65 6415 7373^
Surabaya For all enquiries, please call our Jakarta office +62 21 2555 6300

Toll free number
(after hours/public holidays)
001 803 61786
Taipei HT&T Travel Taiwan#
11F-1
No.111 Songjiang Road
Taipei 10486 Taiwan
Open hours: 9am-5pm Mon to Fri
+886 2 2509 2000
Tokyo Open hours: 9am-5pm Mon to Fri
except national holidays
03 6833 0700^Callers within
Tokyo
0120 207 020 (Toll free)^
Outside Tokyo/Kanto areas

+ IDD code for your country
# Qantas representative
** Toll free number in China
^^ Toll free number in China for mobile phone users.
^Contact Centre operating hours:
Bangkok - 8.30am-5pm Mon to Fri.
Hong Kong - 8.30am-6pm Mon to Fri, 8.30am-2pm Sat, 8.30am-12noon Sun and Public Holidays.
Japan - 9am-5pm Mon to Fri. After hours, calls may be diverted to Australia.
Kuala Lumpur - All calls are diverted to Australia. Open 24 hours, 7 days a week. Local call costs apply.
Singapore - All calls are diverted to Australia. Open 24 hours, 7 days a week. Local call costs apply.
Tokyo - 9am-5.30pm Mon to Fri.

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Europe

City Address Phone
Amsterdam Open hours: 9am-5.30pm Mon to Fri +31 20 5829499
Athens British Airways#
Themistokleous 1
166-74 Glyfada
Open hours: 9am-5pm Mon to Fri
+30 801 115 6000
Belgium Open hours: 9am-6pm Mon to Fri +32 2 745 4499
Belgrade QA Travel Aviation#
Knez Mihajlova 30
Open hours: 8am-4pm Mon to Fri
+381 11 2639 166
Copenhagen Open hours: 9am-6pm Mon to Fri^ +46 8 791 5922
Frankfurt Open hours: 9am-6pm Mon to Fri,
After hours, calls may be diverted to Australia.
+49 421 69641 100
Geneva Open hours: 9am-5pm Mon to Fri + 41 22 567 51 61
Helsinki Administration office only.
For all enquiries, please call our Contact Centre.
Open hours: 10am-5pm Mon to Fri
+46 8 791 5922
Ireland
00 353 1 407 3278
Istanbul TAL Aviation LTD
Halaskargazi Cad. No. 2 Daire 3
Harbiye-Istanbul
Open hours: 9am - 5.30pm Mon to Fri
+90 212-251 1315
London Administration office only
For all enquiries, please call our Contact Centre.
Open 24 hours a day, 7 days a week.
0845 7 747 767*

+44 208 600 4300
Luxembourg Open hours: 9am-6pm Mon-Fri +352 341 745 0099
Madrid Movac International
Ramirez de Arellano, 17-5a planta
28043 Madrid
Open hours: 9am-2.30pm and 3.30pm-6pm Mon
to Fri
+34 91 542 1572
Moscow TAL Aviation Ltd#
20 Sadovaya Kudrinskaya Str.
Office 206.
Moscow, Russia
Open hours: 9.30am-6pm Mon to Fri
+7 495 2344074/75/76/77
Oslo Open hours: 9am-6pm Mon to Fri^ +46 8 791 5922
Paris Open hours: 9am-6pm Mon to Fri
After hours, calls may be diverted to Australia
0811 980 002*
0 800 905 001
Rome Open hours: 9am-5pm Mon to Fri 848 350 010*
Stockholm Open hours: 9am-6pm Mon to Fri^ +46 8 791 5922
Vienna BFS Touristik GmbH#
Heiligenstädterstr. 31/2/5
A-1190 Vienna
Open hours: 9am-12.30pm and 1.30pm to 5pm Mon to Fri
+43 1 587 7771
Zurich Open hours: 9am-5pm Mon to Fri + 41 22 567 51 61

+ IDD code for your country
* This is a local number and can only be dialled from within the country.
# Qantas representative
^ Available for travel agencies and rebooking enquiries for passengers en-route. For new bookings, contact your local travel agent.

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Middle East

City Address Phone
Abu Dhabi Omeir Travel Agency LLC
Airlines Tower, Khalifa Street 
P.O. Box 267, Abu Dhabi  U.A.E. 
Open hours: 8:00a.m.-1.00p.m. and 4:30p.m.-7:30p.m. Sat to Thu
+971 2 6118640
Bahrain Kanoo Travel Agency
45/153 AL KHALIFA Road,
Manama, Kingdom Of Bahrain
Open hours: 9a.m.-5p.m. Sun to Thu
+97317220 743
Dhahran Kanoo Travel Agency#
Airline Centre
King Abdul Aziz Street
Dhahran
Open hours: 8.30am-1pm and 3.30pm-7pm Sat to Thu
+9663 882 2467
Dubai dnata travel centre
Sheikh Zayed Road
Dubai
Open hours: 9am-9pm Sat to Thu
E-mail:  qantas@dnata.com
+9714 389 8111
Jordan Hashweh Corporation
33 Ali Nasooh Taher Street – Swefieh
P.O.Box 850322 - Amman 11185 - Jordan
Open hours: 9am-5 pm Sat to Thu
+9626 5862288 or
+9626 5862299
Kuwait G.S.A Alghanim Travel
Dar Al Awadi Complex ,
Ahmed Al Jaber Street, Sharq,
P.O.BOX 81, Safat 13001, Kuwait
Open hours: 9a.m.-6p.m. Sat to Wed
+965 22467139
Oman Sama Travel and Services International LLC
Ernst & Young Building
Ground floor, Qurm (near CCC complex)
Open hours: 8am – 5pm Sun to Thu
+968 24559941 or
+968 24559942
Qatar Darwish Travel Bureau
Buzwair Market,
Industrial Area Main Street, Opp BMW
Open hours: 10a.m-6p.m Sat to Thu
+974 44119017 or
+974 44680536 or
+974 44418666
Saudi - Damman Kanoo Travel
Al-Khobar, Eastern Province – KSA
Eastern Province - Kingdom of Saudi Arabia
Open hours: 8:30a.m.-1:00p.m. and 4:00p.m.-7p.m. Sat to Wed
+966 3 8823711 or
+966 3 8822467
Saudi - Jeddah ATTAR TRAVEL
Movenpick Hotel Madina Road
Jeddah 21425
Open hours: 9a.m.-1.30p.m. and 5p.m.-8.30p.m. Sat to Thu
+966 2 669 3376 
Saudi - Riyadh Kanoo Travel
Kanoo Tower
King Abdulaziz St. (Old Airport Road)
Beside Minhal Crown Plaza Hotel
Riyadh, Saudi Arabia
Open hours: 8.30a.m – 1.00p.m. and 4p.m – 7p.m. Sat to Wed
8.30a.m – 1.00p.m. Thu
+966 1 4772228 
Syria Sanadiki Travel Services
Fardoss street
P.O.Box : 7784
+ 963 11 22 39 800
Tel Aviv TAL Aviation Ltd#
29 Ben Yehuda St.
Tel Aviv
Open hours: 9am-5pm Sun to Thur
+972 3 7952133

+ IDD code for your country
# Qantas representative

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South Pacific

City Address Phone
Apia Polynesian Airlines#
NBF Building, Level 1
Beach Road
+ 685 21261 or
+ 685 21525
Auckland Qantas Sales Desk
Auckland International Airport
Departures level, opposite counter 55
Open hours: 4:10am-6.00 pm, 7 days a week
+64 9 3578900^
0800 808 767^(outside of
Auckland area)
Christchurch For all enquiries, please call our Contact Centre.
Open 24 hours a day, 7 days a week.
0800 808 767
Nadi Arrival Concourse
Nadi Airport
Open hours: 8am-5pm Mon to Fri
+679 672 2880
Norfolk Island Burnt Pine Travel#
Taylors Road
Open hours: 9am-5pm Mon, Tues, Thu, Fri,
9am-12.30pm Wed, Sat
+6723 22195
Noumea Le Village Rue de Verdun
Open hours: 8am-3pm Mon to Fri
+687 28 6546
Papeete Travel Center
Ground Floor, Vaima Shopping Centre
Boulevard Pomare
Open hours: 8am-5pm Mon to Fri,
8am-11am Sat
+689 43 0665
Port Moresby 1st Floor, Credit House
Cuthbertson Street
Open hours: 8am-5pm Mon to Fri
+675 308 3200
Port Vila Air Vanuatu#
Air Vanuatu House
Rue de Paris
Open hours: 7.30am-5pm Mon to Fri,
8am-11.30am Sat
+678 23848
Queenstown For all enquiries, please call our Contact Centre.
Open 24 hours a day, 7 days a week.
0800 808 767
Rotorua For all enquiries, please call our Contact Centre.
Open 24 hours a day, 7 days a week.
0800 808 767
Suva Colonial Building,
Victoria Parade
Open hours: 9am-5pm Mon to Fri
+679 331 1833
Wellington Qantas Sales Desk
Wellington International Airport
Open hours: 4am-7am and 12pm-4.30pm, 7 days a week
0800 808 767^

+ IDD code for your country
# Qantas representative
^ Number diverts to our Contact Centre. Open 24 hours a day, 7 days a week.

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