Contact Centres and Qantas Offices
Select the country you are calling from.
Africa
| City | Address | Phone |
|---|---|---|
| Johannesburg |
Administration office only For all enquiries, please call our Contact Centre. Open 24 hours a day, 7 days a week. |
Regional +27 11 5898386 Local 0800 993025 |
Americas
| Country | Address | Phone |
|---|---|---|
| Argentina | Open hours: 9am-6pm Mon to Fri | 0800 122 0337 (National toll free##) |
| Brasil | Open hours: 9am-6pm Mon to Fri | 0800 892 3346 (National toll free##) |
| Chile | Edificio Parque Sur Cerro El Plomo 5420 6th Floor – Office 608 Nuevas Las Condes, Santiago, Chile Open Hours: 9am-6pm, Mon to Fri |
800-835882 (National toll free##) + 56 2 2 817 9500 |
| Colombia | Em - Australia# Calle 116 No 9 - 35 Building: Los Balcones, Bogotá Open hours: 8.30am-5.30pm Mon to Fri |
1-800-752 2347 (National toll free##) + 57 (1) 213 2062 |
| Canada | Open hours: 24 hours, 7 days a week | 1 800 227 4500 |
| Mexico | Open hours: 24 hours, 7 days a week | +1 800 227 4500* |
| Peru | MP Representaciones S.A. Av. Conquistadores 256 Of. 601 San Isidro Open hours: 9am to 1pm and 2.30pm to 5.30pm Mon to Fri |
0-800-00882 (National toll free##) + 551 221 4444 |
| USA | Open hours: 24 hours, 7 days a week Customers in the US who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways on 1 800 227 4500. |
1 800 227 4500 |
+ IDD code for your country
# Qantas representative
^ This is a local number and can only be dialled from within the country and outside the Sao Paulo metropolitan area.
* Long distance call charges may apply
~ Contact Centre operating hours are 9am-6pm Monday to Friday.
## Toll free calls cannot be made from mobile phones using these numbers.
Asia
| City | Address | Phone |
|---|---|---|
| Bali | KUTA PARADISO Hotel Jl.Kartika Plasa Tuban - Kuta, Indonesia Open hours: 8.30am-5pm Mon to Fri |
Tel : +62 361 761299 Fax : +62 361 753306 |
| Bangkok | Tour East (Thailand)# 21st Floor, Charn Issara Tower I 942/160-163 Rama 4 Road Silom, Bangrak Open hours: 8.30am-5pm Mon to Fri |
+66 (2) 627 1701^ Travel Centre +66 (2) 236 2800 |
| Beijing | Unit 510, 5th Floor East Ocean Center A24 Jianguomenwai Avenue Chaoyang District Open hours: 9am-5pm Mon to Fri |
800 819 0089** 400 888 0089^^ |
| Ho Chi Minh City | HT&T Travel Vietnam# Level 2, Ben Thanh TSC Bldg, 186-188 Le Thanh Ton, Dist 1 Open hours: 8am-12noon and 1.30pm-5pm Mon to Fri, 8am-12noon Sat |
+848 3910 5373 |
| Hong Kong | 24/F Jardine House 1 Connaught Road Central, Hong Kong Open hours: 9am-5pm Mon to Fri 9am-12.45pm Sat |
+852 2822 9000 Travel Centre +852 2822 9090 |
| Jakarta | Prudential Tower 19th Floor JLN. Jendral Sudirman Kav.79 Open hours: 8.30am-5pm Mon to Fri |
+62 21 2555 6300 Toll free number (after hours/public holidays) 001 803 61786 |
| Kuala Lumpur | +60 3 2053 5033 | |
| Manila | HT&T Travel Philippines# 10th Floor Salustiana D Ty Towers 104 Paseo de Roxas Legaspi Village, Makati City Open hours: 8.30am-5pm Mon to Fri |
+63 2 812 0607 |
| Mumbai | 4th floor, Rear Wing Sunteck Centre 37-40 Subhash Road Vile Parle (East) Mumbai 400057 India Open hours: 9.15am - 1.30pm and 2pm - 5.30pm - Monday to Friday |
+91 22 6111 1818 |
| Seoul | HT&T Travel Korea# 15th Floor, Soonhwa Building 5-2 Soonhwa-Dong Chung-Ku Open hours: 9am-6pm Mon to Fri, 9am-12noon Sat |
+82 2 777 6871 |
| Shanghai | Room 3202, 32F K Wah Centre 1010 Huai Hai Middle Road Open hours: 9am-5pm Mon to Fri |
800 819 0089** Travel Centre +86 21 6145 0188 |
| Singapore | For all enquiries, please call our Contact Centre. Open 24 hours a day, 7 days a week. | +65 6415 7373^ |
| Surabaya | For all enquiries, please call our Jakarta office | +62 21 2555 6300 Toll free number (after hours/public holidays) 001 803 61786 |
| Taipei | HT&T Travel Taiwan# 11F-1 No.111 Songjiang Road Taipei 10486 Taiwan Open hours: 9am-5pm Mon to Fri |
+886 2 2509 2000 |
| Tokyo | Open hours: 9am-5pm Mon to Fri except national holidays |
03 6833 0700^Callers within Tokyo 0120 207 020 (Toll free)^ Outside Tokyo/Kanto areas |
+ IDD code for your country
# Qantas representative
** Toll free number in China
^^ Toll free number in China for mobile phone users.
^Contact Centre operating hours:
Bangkok - 8.30am-5pm Mon to Fri.
Hong Kong - 8.30am-6pm Mon to Fri, 8.30am-2pm Sat, 8.30am-12noon Sun and Public Holidays.
Japan - 9am-5pm Mon to Fri. After hours, calls may be diverted to Australia.
Kuala Lumpur - All calls are diverted to Australia. Open 24 hours, 7 days a week. Local call costs apply.
Singapore - All calls are diverted to Australia. Open 24 hours, 7 days a week. Local call costs apply.
Tokyo - 9am-5.30pm Mon to Fri.
Europe
| City | Address | Phone |
|---|---|---|
| Amsterdam | Open hours: 9am-5.30pm Mon to Fri | +31 20 5829499 |
| Athens | British Airways# Themistokleous 1 166-74 Glyfada Open hours: 9am-5pm Mon to Fri |
+30 801 115 6000 |
| Belgium | Open hours: 9am-6pm Mon to Fri | +32 2 745 4499 |
| Belgrade | QA Travel Aviation# Knez Mihajlova 30 Open hours: 8am-4pm Mon to Fri |
+381 11 2639 166 |
| Copenhagen | Open hours: 9am-6pm Mon to Fri^ | +46 8 791 5922 |
| Frankfurt | Open hours: 9am-6pm Mon to Fri, After hours, calls may be diverted to Australia. |
+49 421 69641 100 |
| Geneva | Open hours: 9am-5pm Mon to Fri | + 41 22 567 51 61 |
| Helsinki | Administration office only. For all enquiries, please call our Contact Centre. Open hours: 10am-5pm Mon to Fri |
+46 8 791 5922 |
| Ireland | 00 353 1 407 3278 | |
| Istanbul | TAL Aviation LTD Halaskargazi Cad. No. 2 Daire 3 Harbiye-Istanbul Open hours: 9am - 5.30pm Mon to Fri |
+90 212-251 1315 |
| London | Administration office only For all enquiries, please call our Contact Centre. Open 24 hours a day, 7 days a week. |
0845 7 747 767* +44 208 600 4300 |
| Luxembourg | Open hours: 9am-6pm Mon-Fri | +352 341 745 0099 |
| Madrid | Movac International Ramirez de Arellano, 17-5a planta 28043 Madrid Open hours: 9am-2.30pm and 3.30pm-6pm Mon to Fri |
+34 91 542 1572 |
| Moscow | TAL Aviation Ltd# 20 Sadovaya Kudrinskaya Str. Office 206. Moscow, Russia Open hours: 9.30am-6pm Mon to Fri |
+7 495 2344074/75/76/77 |
| Oslo | Open hours: 9am-6pm Mon to Fri^ | +46 8 791 5922 |
| Paris | Open hours: 9am-6pm Mon to Fri After hours, calls may be diverted to Australia |
0811 980 002* 0 800 905 001 |
| Rome | Open hours: 9am-5pm Mon to Fri | 848 350 010* |
| Stockholm | Open hours: 9am-6pm Mon to Fri^ | +46 8 791 5922 |
| Vienna | BFS Touristik GmbH# Heiligenstädterstr. 31/2/5 A-1190 Vienna Open hours: 9am-12.30pm and 1.30pm to 5pm Mon to Fri |
+43 1 587 7771 |
| Zurich | Open hours: 9am-5pm Mon to Fri | + 41 22 567 51 61 |
+ IDD code for your country
* This is a local number and can only be dialled from within the country.
# Qantas representative
^ Available for travel agencies and rebooking enquiries for passengers en-route. For new bookings, contact your local travel agent.
Middle East
| City | Address | Phone |
|---|---|---|
| Abu Dhabi | Omeir Travel Agency LLC Airlines Tower, Khalifa Street P.O. Box 267, Abu Dhabi U.A.E. Open hours: 8:00a.m.-1.00p.m. and 4:30p.m.-7:30p.m. Sat to Thu |
+971 2 6118640 |
| Bahrain | Kanoo Travel Agency 45/153 AL KHALIFA Road, Manama, Kingdom Of Bahrain Open hours: 9a.m.-5p.m. Sun to Thu |
+97317220 743 |
| Dhahran | Kanoo Travel Agency# Airline Centre King Abdul Aziz Street Dhahran Open hours: 8.30am-1pm and 3.30pm-7pm Sat to Thu |
+9663 882 2467 |
| Dubai | dnata travel centre Sheikh Zayed Road Dubai Open hours: 9am-9pm Sat to Thu E-mail: qantas@dnata.com |
+9714 389 8111 |
| Jordan | Hashweh Corporation 33 Ali Nasooh Taher Street – Swefieh P.O.Box 850322 - Amman 11185 - Jordan Open hours: 9am-5 pm Sat to Thu |
+9626 5862288 or +9626 5862299 |
| Kuwait | G.S.A Alghanim Travel Dar Al Awadi Complex , Ahmed Al Jaber Street, Sharq, P.O.BOX 81, Safat 13001, Kuwait Open hours: 9a.m.-6p.m. Sat to Wed |
+965 22467139 |
| Oman | Sama Travel and Services International LLC Ernst & Young Building Ground floor, Qurm (near CCC complex) Open hours: 8am – 5pm Sun to Thu |
+968 24559941 or +968 24559942 |
| Qatar | Darwish Travel Bureau Buzwair Market, Industrial Area Main Street, Opp BMW Open hours: 10a.m-6p.m Sat to Thu |
+974 44119017 or +974 44680536 or +974 44418666 |
| Saudi - Damman | Kanoo Travel Al-Khobar, Eastern Province – KSA Eastern Province - Kingdom of Saudi Arabia Open hours: 8:30a.m.-1:00p.m. and 4:00p.m.-7p.m. Sat to Wed |
+966 3 8823711 or +966 3 8822467 |
| Saudi - Jeddah | ATTAR TRAVEL Movenpick Hotel Madina Road Jeddah 21425 Open hours: 9a.m.-1.30p.m. and 5p.m.-8.30p.m. Sat to Thu |
+966 2 669 3376 |
| Saudi - Riyadh | Kanoo Travel Kanoo Tower King Abdulaziz St. (Old Airport Road) Beside Minhal Crown Plaza Hotel Riyadh, Saudi Arabia Open hours: 8.30a.m – 1.00p.m. and 4p.m – 7p.m. Sat to Wed 8.30a.m – 1.00p.m. Thu |
+966 1 4772228 |
| Syria | Sanadiki Travel Services Fardoss street P.O.Box : 7784 |
+ 963 11 22 39 800 |
| Tel Aviv | TAL Aviation Ltd# 29 Ben Yehuda St. Tel Aviv Open hours: 9am-5pm Sun to Thur |
+972 3 7952133 |
+ IDD code for your country
# Qantas representative
South Pacific
| City | Address | Phone |
|---|---|---|
| Apia | Polynesian Airlines# NBF Building, Level 1 Beach Road |
+ 685 21261 or + 685 21525 |
| Auckland | Qantas Sales Desk Auckland International Airport Departures level, opposite counter 55 Open hours: 4:10am-6.00 pm, 7 days a week |
+64 9 3578900^ 0800 808 767^(outside of Auckland area) |
| Christchurch | For all enquiries, please call our Contact Centre. Open 24 hours a day, 7 days a week. |
0800 808 767 |
| Nadi | Arrival Concourse Nadi Airport Open hours: 8am-5pm Mon to Fri |
+679 672 2880 |
| Norfolk Island | Burnt Pine Travel# Taylors Road Open hours: 9am-5pm Mon, Tues, Thu, Fri, 9am-12.30pm Wed, Sat |
+6723 22195 |
| Noumea | Le Village Rue de Verdun Open hours: 8am-3pm Mon to Fri |
+687 28 6546 |
| Papeete | Travel Center Ground Floor, Vaima Shopping Centre Boulevard Pomare Open hours: 8am-5pm Mon to Fri, 8am-11am Sat |
+689 43 0665 |
| Port Moresby | 1st Floor, Credit House Cuthbertson Street Open hours: 8am-5pm Mon to Fri |
+675 308 3200 |
| Port Vila | Air Vanuatu# Air Vanuatu House Rue de Paris Open hours: 7.30am-5pm Mon to Fri, 8am-11.30am Sat |
+678 23848 |
| Queenstown | For all enquiries, please call our Contact Centre. Open 24 hours a day, 7 days a week. |
0800 808 767 |
| Rotorua | For all enquiries, please call our Contact Centre. Open 24 hours a day, 7 days a week. |
0800 808 767 |
| Suva | Colonial Building, Victoria Parade Open hours: 9am-5pm Mon to Fri |
+679 331 1833 |
| Wellington | Qantas Sales Desk Wellington International Airport Open hours: 4am-7am and 12pm-4.30pm, 7 days a week |
0800 808 767^ |
+ IDD code for your country
# Qantas representative
^ Number diverts to our Contact Centre. Open 24 hours a day, 7 days a week.
